Let’s be honest, unless a leak shows up, a hailstorm rolls through, or half the neighborhood suddenly has shingles piled up in their driveways, most people don’t think about their roof until something goes wrong. That is exactly why we launched Roofing Talks.
In Episode 1, our General Manager, John May, sits down with Sales Manager Jacob McKinnel to pull back the curtain on what actually happens when you call a contractor. No fluff. No sales pitch. Just straight answers. If you have ever wondered what separates solid, reputable Colorado Springs Roofing Companies from the ones you regret hiring later, this conversation lays it out clearly.
How the Process Actually Starts
Most calls come in for one of three reasons:
- There is an active leak
- A recent hailstorm has you concerned
- Your neighbors are getting new roofs and you want to know if you need one too
If there is no hail damage, we will tell you. Straight up. If there is damage, you get a written estimate within 24 to 48 hours. No pressure tactics. No scare tactics. Just information so you can make an informed decision. That is a big difference between professional Colorado Springs Roofing Companies and the guys who knock doors and disappear.
What Happens After You Say Yes?
Once you decide to move forward, everything gets clearly documented. Product selection, color choice, scope of work, all in writing. Here is something that matters more than people realize: your consultant does not vanish after you sign. The same person helps build your work order, coordinates materials, and stays involved through installation. Typical lead times run about 7 to 10 business days. In many cases, you could go from that first phone call to a brand-new roof in two to three weeks.
Roofing is loud. It is disruptive. There are trucks, materials, and a lot of activity. That is why we assign a dedicated on-site supervisor to every job. That supervisor is your point person during installation. Questions get answered in real time. Problems get solved immediately. Communication stays tight. Among Colorado Springs Roofing Companies, that level of supervision is not always standard. For us, it is non-negotiable.
The Insurance Conversation Everyone Dreads
Let’s talk about the elephant in the room: insurance. For many homeowners, this is the most intimidating part of replacing a roof. You’ve heard the horror stories. You don’t want to get stuck in the middle. Here is the reality: you, the homeowner, open the claim. That is required. But from there, we walk with you through the entire process and can even work directly with the adjuster on your behalf if you prefer.
When the field adjuster comes out, we are there. We advocate for you. We make sure nothing is overlooked. Initial insurance summaries often miss items or contain errors. That is normal. We handle the supplement process using the same estimating software most carriers use, so everything is apples to apples.
And yes, we educate customers about deductibles. Colorado law requires you to pay it. Any contractor offering to “cover” or “waive” it is not playing by the rules. That kind of shortcut can cost you later. Good Colorado Springs Roofing Companies protect you legally and ethically. Period.
Supervision, Cleanup, and the Final Touch
Roof replacement is one of the most invasive projects you will ever do to your home. It is not like painting a bedroom. We tarp landscaping before tear-off. We use magnets to collect nails. We clean thoroughly at the end of installation. Then we go a step further.
Within days of the final nail being hammered in, our Final Touch team comes back for a detailed, fine-tooth cleanup of the property. Extra magnet sweeps. Extra debris check. We take this seriously, especially if you have kids or pets running. That extra layer of care is one of the biggest differences homeowners notice when comparing Colorado Springs Roofing Companies.
What Happens After the Roof Is Done
A lot of contractors are great… until they are paid. We offer a five-year workmanship warranty on full replacements and even on repairs, which is uncommon in this industry. If something comes up, we expedite service visits and handle them at no charge.
But beyond warranties, we care about relationships. Petrali was founded in 1982 and has been serving Colorado Springs since 2013. We are not here for one transaction. We are here for the long haul. That is why we have referral programs. That is why we host customer appreciation events. That is why we focus on education through Roofing Talks.
Because the best Colorado Springs Roofing Companies are not chasing jobs. They are building trust!
Episode 1 sets the tone for this series: honest conversations, practical education, and a clear look at how roofing should be done.
If you’re considering a repair or replacement, or you just want to understand the process before you ever need it, watch the full video and hear directly from our team.
More Roofing Talks episodes are coming soon. We are here to help you make confident, informed decisions about your home.